Before you register at Doublestar, take five minutes to read this guide — it could save you time and money.
Prerequisites
- Over 18 years of age (valid ID required for verification)
- Own e-mail address and a smartphone or computer with internet access
- A payment method: bank card, e-wallet (Skrill, Neteller, ecoPayz) or cryptocurrency wallet
- Basic understanding of bonus terms — especially wagering requirements
- Patience to read the full terms and conditions before depositing
Creating Your Account
- Click the “Register” button on the homepage.
- Fill in your personal details: full name, date of birth, e-mail, phone number, and address.
- Choose a username and a strong password (at least 8 characters, mix of letters and numbers).
- Select your preferred currency from the list (EUR, USD, BTC, etc.).
- Read and tick the box to accept the terms and conditions and privacy policy.
- Confirm your e-mail by clicking the link sent to your inbox.
- Complete the KYC verification by uploading a copy of your ID or passport and a proof of address (utility bill not older than 3 months).
Bonus Mathematics
Understanding the maths behind casino bonuses helps you evaluate whether an offer is worth accepting. Let’s walk through a typical welcome bonus step by step.
Example offer: 100% deposit bonus up to €100 with 35x wagering on deposit + bonus.
Step 1 – Bonus amount
You deposit €50. The 100% match gives you another €50, so your total balance becomes €100.
Step 2 – Wagering requirement
Wagering = (deposit + bonus) × multiplier = (€50 + €50) × 35 = €3,500.
You must place bets totalling €3,500 before you can withdraw any winnings from the bonus.
Step 3 – Expected loss during wagering
Assume the game you play has an RTP (return to player) of 96%. That means the house edge is 4%.
Expected loss = wagering amount × (1 − RTP) = €3,500 × 0.04 = €140.
Step 4 – Net expected value
You received €50 bonus money. Your expected loss from wagering is €140. That means on average you will lose more than the bonus is worth. The net expected value is €50 − €140 = −€90.
Conclusion: This bonus is negative EV – you are statistically likely to lose money. However, if you play high-RTP games (e.g., 98%) or find bonuses with lower wagering (20x or less), the maths becomes more favourable. Always calculate the effective value before accepting any offer.
Licence & Player Protection
The casino operates under a Curacao eGaming licence (number 1668/JAZ). This means it is legally allowed to offer real-money gaming but does not provide the same level of consumer protection as a licence from the UK Gambling Commission or Malta Gaming Authority. Important: If you are from an EU or Nordic country, winnings from a Curacao-licensed casino may be subject to local income tax – check your national tax laws. The platform uses 128-bit SSL encryption to protect your data and offers responsible gambling tools: deposit limits, session reminders, and self-exclusion. KYC verification is mandatory before your first withdrawal.
Money In, Money Out
Below is an overview of the most common payment methods. All transactions are processed in EUR unless stated otherwise. The casino also works as a progressive web app (PWA) – you can launch it directly from your mobile browser without downloading an app from a store.
| Method | Type | Min. Deposit | Min. Withdrawal | Processing Time |
|---|---|---|---|---|
| Visa / Mastercard | Card | €10 | €20 | 1–3 bank days |
| Skrill | E-wallet | €10 | €10 | Up to 24 hours |
| Neteller | E-wallet | €10 | €10 | Up to 24 hours |
| ecoPayz | E-wallet | €10 | €20 | Up to 24 hours |
| Bitcoin | Cryptocurrency | €20 equiv. | €50 equiv. | Instant after 1 blockchain confirmation |
Deposits are instant in most cases. Withdrawals are processed within 24 hours after account verification is complete. The casino may request additional documents (e.g., selfie with ID) for large amounts. Maximum withdrawal per transaction: €5,000 or equivalent.
Fix It Fast
- Forgotten password: Click “Forgot password” on the login page. Enter your e-mail and follow the reset link. Choose a new password that you haven’t used before.
- Slow withdrawal: If a withdrawal takes longer than stated, first check that your KYC documents have been approved. If they are, contact live chat and ask for the status. Withdrawals to cards often take 1–3 working days after processing.
- Verification pending: Upload clear photos of your ID and proof of address. Make sure the name and address match exactly the details on your account. Resubmit if rejected within 48 hours.
- Game not loading: Clear your browser cache and cookies, or try a different browser (Chrome, Firefox). For mobile, ensure you are using the latest version of your browser. The PWA icon can be re-added from the browser menu.
- Deposit not credited: Refresh your balance after 5 minutes. Check your bank or e-wallet for the transaction ID. Contact support with the transaction ID and amount – they will manually credit it within a few hours.
- Bonus not activated: You may need to tick a box during deposit or enter a bonus code. If you forgot, contact support – they can sometimes add the bonus manually if no bets were placed.
Worth Knowing – VIP & Loyalty Programme
The casino offers a multi-tier loyalty programme. Every real-money bet earns you loyalty points (typically 1 point per €10 wagered). Points can be exchanged for bonus cash or free spins at a fixed rate (e.g., 100 points = €1). As you accumulate points, your VIP level increases from Bronze to Silver, Gold, Platinum, and Diamond. Each tier unlocks better perks: higher withdrawal limits (up to €10,000 per transaction for Diamond), a personal account manager, exclusive reload bonuses, cashback on losses (e.g., 5% for Gold, 10% for Platinum), and invitations to VIP tournaments. The programme is cash-based – no comp points expire as long as you place a bet at least once every 90 days.
Quick Answers
How long does the KYC verification take?
Typically 24 to 48 hours. If documents are clear and match your account, it can be completed within a few hours.
Can I change my currency after registration?
No, the currency is locked once you make your first deposit. Choose carefully during sign-up.
What games contribute most to wagering requirements?
Slots contribute 100%, table games (blackjack, roulette) contribute only 5–10%, and live dealer games contribute 0% unless stated otherwise.
Is there a maximum bet while playing with a bonus?
Yes, typically €5 per spin or hand. Exceeding this may void your bonus and any winnings.
How do I self-exclude?
Go to your account settings or contact live chat. You can set a cooling-off period (e.g., 1 month) or permanent self-exclusion. This is irreversible during the chosen period.
Does the casino have a mobile app?
The casino works as a progressive web app (PWA). Open the website in Chrome or Safari, tap the share icon, and select “Add to Home Screen”. It then behaves like a native app – no download from an app store required.
Are winnings from this casino taxable?
Because the casino holds a Curacao licence, winnings are considered personal income in many EU and Nordic countries. You may need to declare them in your tax return. Check your local regulations.
What happens if my account is inactive for a long time?
After 12 months of inactivity, the casino charges a monthly admin fee of €5 (or equivalent in your currency) until the balance reaches zero. Log in at least once every 6 months to avoid fees.
Can I withdraw to a different payment method than I deposited with?
Yes, but the casino may require you to withdraw using the same method first up to the deposited amount. Additional winnings can be sent to an alternative method after verification.
This guide has covered every practical step you need – from registration to bonus maths, payment methods, troubleshooting, and loyalty perks. Take a few minutes to apply these tips before playing, and you will have a smoother, more informed experience at the casino.
